Scheduling for veterinary clinics and groomers
Scheduling for veterinary clinics and dog grooming
Bathing a husky doesn't take as long as bathing a poodle, and the owner asks on WhatsApp at nine at night. Without a calendar that understands that difference, Saturday falls apart.
Your catalog, with the duration it actually takes
- Bath, small breed60 min
- Bath, medium breed90 min
- Bath, large breed150 min
- Bath and scissor cut120 min
- Veterinary consultation30 min
- Vaccination20 min
Bath, large breed takes 150 minutes. A calendar that treats everything as “an hour” will offer you a slot that service doesn't fit into.
Why it fits
Why WhatsApp scheduling fits veterinary clinics and groomers
Duration depends on size, breed and coat condition: a generic “bath” service doesn't cut it.
Owners message on WhatsApp and ask price, what's included and whether there's room.
They're repeat clients every four to six weeks, with the same pet.
Services
Typical durations in this trade
Duration is what decides which times get offered to the owner. These are the usual values to start from and adjust with your own measurements.
What changes in your calendar
Create one service per size or breed rather than a generic one: duration is what decides which slots get offered, so a service with the right duration is what stops the whole day from running late.
| Service | Duration |
|---|---|
| Bath, small breed | 60 min |
| Bath, medium breed | 90 min |
| Bath, large breed | 150 min |
| Bath and scissor cut | 120 min |
| Veterinary consultation | 30 min |
| Vaccination | 20 min |
Your calendar
How your calendar ends up
One professional, one schedule
Each professional sets their own days and hours, split shifts included. Anyone without their own inherits the business hours.
The assistant checks before it answers
It never tells the owner you're full or closed without having looked at your calendar. If it tries, the system blocks the reply and forces it to check.
A reminder the day before
The owner confirms or says they can't make it, and that slot goes back on sale.
Days you open as an exception
A Sunday or a public holiday opens for that date, without touching the weekly schedule. The assistant respects it.
Questions
Frequently asked questions
Can I store the pet's details?
Today they live in the client's notes and in each appointment's notes, which is where the team looks them up. A pet record as its own entity doesn't exist yet.
Can the assistant explain what a bath includes?
Yes, and it uses exactly the text you configure, word for word. That's deliberate: paraphrasing what a service includes is how you end up promising things you don't do.
What if the pet arrives sick or unvaccinated?
You can configure those conditions so the assistant asks before booking and doesn't book if they aren't met. It's one of the most used rules in this trade.