Terms and conditions

Last updated: July 29, 2026

This is a translation for convenience. The Spanish version is the binding one.

1. Who we are and what this is

AgendaYa is a scheduling platform operated by CT TECHNOLOGY SOLUTIONS SAS, tax ID 901.864.439-5 (ctechsolutions.co). These terms govern use of the service. By creating an account, you accept them.

AgendaYa is a tool: we don’t provide the services you schedule and we are not party to the relationship between the business and its clients.

2. The account

• You must be of legal age and have capacity to contract.
• The details you register must be accurate. You are responsible for what happens with your account and for keeping your password safe.
• You can invite your team. You are responsible for what the people you grant access to do.

3. How it may and may not be used

Using AgendaYa for the following is prohibited:

• Sending messages to people who did not consent, or spamming through the connected channels.
• Illegal or deceptive activity, or anything infringing third-party rights.
• Passing the automated assistant off as a professional licensed to give medical, legal or financial advice.
• Attempting to access other businesses’ data, circumvent plan limits, or overload the platform.
• Reselling the service or presenting it as your own without a written agreement with us.

If you connect WhatsApp, Instagram or Facebook, Meta’s policies for those platforms bind you as well. A breach on your part may lead Meta to restrict your number or your account, and that is outside our control.

4. The artificial intelligence assistant

The assistant is optional and you enable it. When active it replies on behalf of your business with the information you configured.

It’s important that you understand its limits. The assistant checks your real calendar before talking about availability, and the system blocks replies claiming unavailability that weren’t verified. Even so, it is software based on language models and it can get wording or the reading of a request wrong. You are the one who:

• Defines the content, tone and policies it answers with.
• Decides whether it can write to the calendar or only inform (it’s a switch in the settings).
• Reviews the inbox and takes over the conversations the assistant escalates.
• Answers to your clients for what was said to them on the business’s behalf.

5. Pricing and payment

• Plans, their limits and their prices are published on the platform. Pricing is per user; messaging channels and additional users on the team are charged as add-ons.
• Subscriptions are charged in advance and renew automatically until you cancel.
• If you cancel, the service continues until the end of the period already paid for. We do not refund started periods, unless the law requires it.
• If we change prices, we give you 30 days’ notice before they apply to your renewal.
• The cost of WhatsApp messages that Meta charges you for your own WhatsApp Business account is not included and is on you.

6. Your data is yours

Your business data, your clients and your appointments are yours. We process them to provide you the service. You can export them and you can ask for them to be deleted. The details are in the privacy policy.

You are the controller of your clients’ data: it is on you to have their authorization to contact them and to comply with the data protection rules that apply to you.

7. Service availability

We work to keep the service always available, but we don’t guarantee it will be free of interruptions. There may be maintenance, and we depend on external providers (hosting, database, Meta, model providers) whose outages affect us.

We may carry out scheduled maintenance, giving notice in advance where possible.

8. Suspension and termination

You can cancel whenever you want from the dashboard. We may suspend or close an account for breach of these terms, overdue payment, or use that puts the platform or third parties at risk. Except in serious cases, we give notice first and an opportunity to fix it.

If your account is suspended for non-payment, we keep dashboard access so you can settle up and recover your data: what stops is the public booking page.

9. Liability

The service is provided “as is”. To the extent the law allows, our total liability to you is limited to what you have paid for the service in the 12 months before the event giving rise to it.

We are not liable for lost profits, loss of clientele, or damages arising from decisions you made based on information from the platform. None of this limits liabilities that Colombian law does not permit to be limited.

10. Changes to these terms

If we change these terms, we update the date and notify active accounts by email. If you keep using the service after they take effect, you are understood to accept them.

11. Governing law

These terms are governed by Colombian law. Any dispute is submitted to the competent courts of Colombia.

12. Contact

CT TECHNOLOGY SOLUTIONS SAS · Tax ID 901.864.439-5
contacto@agendaya.com.co