Scheduling for aesthetic clinics
Scheduling for aesthetic and medical aesthetic clinics
Treatments run from twenty minutes to two hours, some need a room and others a machine. When the calendar doesn't tell those apart, you end up booking something that physically doesn't fit.
Your catalog, with the duration it actually takes
- Deep facial cleanse60 min
- Laser hair removal (small area)20 min
- Laser hair removal (full body)90 min
- Contouring massage60 min
- Radiofrequency45 min
- Chemical peelconsultation required first50 min
Laser hair removal (full body) takes 90 minutes. A calendar that treats everything as “an hour” will offer you a slot that service doesn't fit into.
Why it fits
Why WhatsApp scheduling fits aesthetic clinics
Clients ask a lot before deciding: price, what's included, how many sessions, whether it hurts.
Course-based treatments need the client to come back, and coming back gets forgotten without a reminder.
Prep and cleanup between clients aren't negotiable.
Services
Typical durations in this trade
Duration is what decides which times get offered to the client. These are the usual values to start from and adjust with your own measurements.
What changes in your calendar
Prep and turnaround times are set separately from the treatment's duration. The room stays blocked for the real time, while the client only sees the length of their own session.
| Service | Duration |
|---|---|
| Deep facial cleanse | 60 min |
| Laser hair removal (small area) | 20 min |
| Laser hair removal (full body) | 90 min |
| Contouring massage | 60 min |
| Radiofrequency | 45 min |
| Chemical peelconsultation required first | 50 min |
Your calendar
How your calendar ends up
One specialist, one schedule
Each specialist sets their own days and hours, split shifts included. Anyone without their own inherits the business hours.
The assistant checks before it answers
It never tells the client you're full or closed without having looked at your calendar. If it tries, the system blocks the reply and forces it to check.
A reminder the day before
The client confirms or says they can't make it, and that slot goes back on sale.
Days you open as an exception
A Sunday or a public holiday opens for that date, without touching the weekly schedule. The assistant respects it.
Questions
Frequently asked questions
Can I require a consultation before certain treatments?
Yes. The assistant can be set so a treatment that needs a consultation can't be booked directly: it offers the consultation appointment first and explains why.
How do I handle multi-session packages?
Each session is booked as an appointment for the same client. Their history is visible, so when they write you can see which session they're on. Tracking prepaid packages isn't built yet: today it lives in the client's notes.
Can the assistant quote prices?
It gives the prices in your catalog, always as a starting-from figure, because the final price usually depends on the area or the condition of the skin. It never invents a price: if one isn't configured, it hands the chat to a person.
Worth reading
